How do they decide on a “solution†amount?
What about it?
Woke up this morning with a sore throat, and really wanted a nice cold slushie from a local coffee shop. Ordered that and 2 other items. Apparently, the slushies were out of stock so they replaced it with a milkshake without informing me, until i realized i didnt get what i ordered and went back in the app to see it was switched. I did not want a milkshake. Is this normal to happen without asking me if the replacement was ok first? Also, filed a complaint and explained what happened and their solution was $1.70 refund. For a $6 drink. Im not really that torn up about it, but is this normal, and how do they come up with that amount as a solution?