How do they decide on a “solution†amount?
What about it?
Woke up this morning with a sore throat, and really wanted a nice cold slushie from a local coffee shop. Ordered that and 2 other items. Apparently, the slushies were out of stock so they replaced it with a milkshake without informing me, until i realized i didnt get what i ordered and went back in the app to see it was switched. I did not want a milkshake. Is this normal to happen without asking me if the replacement was ok first? Also, filed a complaint and explained what happened and their solution was $1.70 refund. For a $6 drink. Im not really that torn up about it, but is this normal, and how do they come up with that amount as a solution?
Customer Wanting some Info on Ratings
What about it?
I try to rate with every order, and tip generously since I used to be a delivery driver for a pizza place, and I know how it can be.
I know the star rating matters (not entirely sure what it does for a driver), but I was wondering what the other ratings mean to a driver, and if they offer any kind of bonus or incentives for drivers that “handle with care†or are “friendlyâ€.
I also consider “above and beyond†to mean “this person works a customer service job for the hope of making ends meet or making some extra cash and has to deal with tons of crap, so if they’re not an A+hole they’ve gone above and beyond!†So that rating should be on everyone’s list, if it matters anyway.
Just looking for some info out of curiosity.