Refund request declined on a cancelled order… what?
2 mins after ordering I got a notification that one of my items was out of stock so the restaurant subbed one of my items with something more expensive and I was being charged the difference. I tried calling with no answer and so I checked to see if I could cancel the order through doordash since no driver had been assigned and it let me and I was sent an email saying I’d be refunded.
Now the amount has posted to my credit card and I contacted support to make sure I was getting my refund only for them to close the chat on me three times before being done, say they’ve escalated it to a specialist and then I immediately get an email saying my refund request was denied. Ummm what? You’re not going to refund me for a cancelled order?
Yeah I’ll be disputing this charge with my credit card then.