Shower leak help

We have a new home, finished in March 2023. This week I noticed the trim and casing warped. It’s soft to the touch. We re-caulked the shower pan but it still feels wet after showering. I also noticed the exterior caulking around the outside has small orange spots on it. It’s iron buildup from our hard water meaning it’s coming out of the shower under the fixed panel as well. Should we do the seam again with more caulk, or is this just a poorly designed shower and we need to call the company and ask for our money back ? Here’s a link to the shower https://www.bathdepot.ca/en/38in-x-38in-round-shower-kit-black-door-tile-effect-walls-shower-base-glass-shelves-sk-dr38bk-wt.html

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