I got scammed. A $130 profit +$40 time and labor on a $90 part should be criminal.
My TVs display light went out. I sorted through various repair companies and chose this one because of the many years in business and good reviews.
Upon drop off at their repair shop, I was informed of a non refundable $40 fee for inspecting and repairing the TV. If any parts were needed, I would be responsible for paying for the parts.
I was skeptical to say the least. The young man working in the shop assured me that this was a very common, very simple repair and that he was extremely confident that the cost of my repair would be significantly less than purchasing a new TV. He told me it may not need new parts at all and led me to believe that it would not cost much more than the $40 time and labor fee. This couldn’t have been more misleading.
I received their repair quote via text message two days later for $220 in addition to the $40 I’d already payed. (This quote included a 30 day warranty. Extended warranty options cost even more.)
My TV only cost $280 brand new.
When I called and spoke to the owner about this, he informed me that he may be able to find the part at a cheaper price and to give him a day or so.
The next day I got a new quote for $150 plus the $40 I’d already payed.
During this time, I researched the part needed and found it brand new on multiple sites for $90, give or take. I informed the owner of this and he essentially told me that they mark up the cost of parts for profit after already charging a non refundable $40 time and labor fee. A $130 profit +$40 time and labor on a $90 part should be criminal.
The last I spoke with the owner, maybe a week ago, he told me he would call me back in a day or two with a better quote. I haven’t heard from him.
At this point, because I’ve payed a non refundable $40 fee, all I can do is cut my losses. I don’t trust these guys. They can keep my old TV as I fear any good parts in it have been gutted and repurposed at a gross markup.
Some people have had good experiences with this company, I did not. I was mislead and manipulated at every turn and eventually conned out of $40 and my damaged TV, not to mention my own time and resources in dropping off the TV and keeping up with their fraudulent repair quotes.
