Got fired because an upset customer left a bad review! Over something I had no control of.
What about it?
Backstory, customer is a regular that frequently comes in. He’s always been stand offish and fairly cold to me anytime he came in. Full disclosure I’m a large 6’3 black man(relevant later). I always greet and treat him like any other customer. Yesterday he came in visibly upset with a vape he previously had purchased. When he entered I was currently working with another customer however I still greeted him(to let him know I was aware of him/would be right with him). He chooses to interrupt the customer I was checking out to demand I replace his faulty vape. I inform him of the store policy that we can not return ect faulty vapes after one has left the store. He gets upset, I try to finish up with my previous customer but he’s still lingering and trying to get me to replace the vape. He asks me if he can send it to the manufacturer thru the owner of the shop. I inform him I’m unaware if he can do that or not but I’d assume not. He gets upset and decides to just leave his vape on the desk and walk out. Mind you this all happens while I’m trying to work with another customer. Fast forward several hours my former boss comes in and tells me this will be my last shift. He informs me the customer left a 1 star review on google. This meant I was not a good fit. I brought up the language in the review and the fact the owner could easily look at the cameras and see how I interacted with the customer. The language of the review def gives me the impression this man has prejudice against me for my race imo. Which explains the demeanor he treated me with always. The owner did not care and let me go.
TLDR: got fired because a customer left a vaguely racist review due to his $24.99 vape not working. Company did not defend its employee but sided with customer.
I highly suggest not shopping at uptown smokes in Indianapolis if you ever visit!
