Verizon makes it exceptionally difficult to return unwanted equipment
1. Verzon sends me stuff I don't want or ask for.
2. Verizon bills me for that stuff.
3. When I go to return the stuff at a Verizon store, they say I need an appointment and to use a map online to make one.
4. The map online consists of a very thin strip between my keyboard and a massive search box with an add. Neither of these elements are dismissible.
5. I cannot create an appointment, and thus must continue to pay for their shitty hardware.