Unresponsive Customer Blames Me
What about it?
I had received 2 orders from one customer, one was for “Big Hot Dog Energy†and the other was for some candy and flowers at a grocery store. After picking up the orders, I had went to the destination which was an apartment complex. Originally on the app, the customer asked to be handed their orders, but messaged me and asked that I leave it at the door of “apartment Câ€. After giving two loops of the complex, I could not find the building as they were not marked with letters or numbers, so I sent several messages to the customer and called them 8 times. Each time I called, they actively hung up - 4 to 10 seconds then “call endedâ€, no chance for a voicemail. I had been waiting for over 10 minutes at that point, and needed to pick up my medicine before the store closed in 40 minutes, so I left their food at the leasing office apartment and sent a message for where they could find it. I forgot there was an option to report an unresponsive customer, and so now I’m getting reported.
I realize I did not put their order in the right place, but something seems off about this regardless - changing the type of drop off, hanging up, etc. I understand I did not go about this as I should have, as again I forgot about the option to report an unresponsive customer and I had my own personal obligations, however this still seems wrong.
I’m posting this to see if anyone has similar experiences and to hear opinions about my actions and theirs. Was I right or wrong? Any and all feedback is appreciated
