Unresponsive Customer Blames Me
What about it?
I had received 2 orders from one customer, one was for “Big Hot Dog Energy†and the other was for some candy and flowers at a grocery store. After picking up the orders, I had went to the destination which was an apartment complex. Originally on the app, the customer asked to be handed their orders, but messaged me and asked that I leave it at the door of “apartment Câ€. After giving two loops of the complex, I could not find the building as they were not marked with letters or numbers, so I sent several messages to the customer and called them 8 times. Each time I called, they actively hung up - 4 to 10 seconds then “call endedâ€, no chance for a voicemail. I had been waiting for over 10 minutes at that point, and needed to pick up my medicine before the store closed in 40 minutes, so I left their food at the leasing office apartment and sent a message for where they could find it. I forgot there was an option to report an unresponsive customer, and so now I’m getting reported.
I realize I did not put their order in the right place, but something seems off about this regardless - changing the type of drop off, hanging up, etc. I understand I did not go about this as I should have, as again I forgot about the option to report an unresponsive customer and I had my own personal obligations, however this still seems wrong.
I’m posting this to see if anyone has similar experiences and to hear opinions about my actions and theirs. Was I right or wrong? Any and all feedback is appreciated
Dasher "couldn't find" my address, so she set it on boyfriend's lap and marked it "Delivered"
What about it?
Idk why they sent a picture. Then DD Support called to tell me the Dasher said she was 3 hours away. (???) And DD Support (from a very Indian call center) didn't understand what I meant by a typical suburban subdivision.