Dd decided they don't pay drivers for cancelled orders
What about it?
So I pick up a catering order and drive to the drop off address. Its an empty field. I had an order to this same empty field about a month ago. I had contacted the customer who knew they entered the wrong address but said drivers just bring it to their actual address. That time I contacted support and left their order at the store, which im pretty sure they got a refund on and picked up. This time I didn't check the address before leaving. Get to the empty field, called support, they confirmed with customer they entered it wrong and told me she would cancel the order and process my pay after I told her they knew because they did the same thing last month. 15 minutes later I still had the order on my screen. So I chatted them again and they said no compensation even tho I picked up and dropped off at the address in the app.
Tldr; Support says they're not gonna pay us anything because the order was placed thru the merchant lol. Our contracts aren't with the merchant, I don't care how they placed the order.